Frequently Asked Questions

---

Unfortunately we are no longer able to supply Frog Bike parts, as Frog have stopped selling parts for their bikes.

Yes, most definitely. 80% of our refurbished Frog & Squish bikes come to us as part exchange. We monitor the secondhand bike market every day, and we normally offer the same amount you would get selling the bike yourself privately.

Sorry, all our bikes are currently sold on a collection in person only basis from Brinkworth, Wiltshire, and we don’t package or deal with couriers.

We like to give our customers our personal customer service and experience, making sure they are happy (which they always are) with the bike.

Unfortunately, we just don’t have the facilities and time to package bikes and wait for them to be collected, then worry if the bike has been delivered to you safely and securely.

This is a maybe, try us. If the bike is in great condition, we may be interested in accepting it as part exchange.

Yes, we offer to purchase your child’s outgrown Frog or Squish bike when dropped off to us in person, even if you don’t buy their next bike from us.

Well, this depends on the bike’s age, condition, and if there are any parts that need replacing (not including serviceable parts).

If you would like to contact us via ‘refurbishedfrogbikes@gmail.com’ and let us know if you are the first owner from new, and send us a few clear photos of both sides of the bike (the more the merrier), including any damage, then we could give you an estimated value.

We can accept the £25 deposit to secure a bike by cash or instant bank transfer.

The remaining amount can then be paid by again, cash or instant bank transfer upon collection.

To keep our costs down, and pass on the savings, we currently don’t have a card reader.

Yes, all our refurbished bikes come with a six-month guarantee for peace of mind.

All new Squish bikes come with a standard 3-year warranty covering manufacturing defects in materials and workmanship on frames, forks, paintwork, decals, and components.

In addition, Squish offers a free extended 10-year warranty on rigid alloy frames, forks, handlebars, stems, and seat posts, once the bike is registered.

No. The Squish warranty applies only to the original owner and is non-transferable.

However, all our Refurbished Bikes come with our own 6 months guarantee.

The price difference may be due to the age, overall condition, and accessories fitted to the bike.

If we’ve got the bike you’re looking for in stock, simply drop us an email at refurbishedfrogbikes@gmail.com or send us a message on Facebook or Instagram to let us know you’d like to purchase.

We’ll then get back to you with details on how to secure your child’s next bike with just a £25 deposit until collection.

No, we don’t. One of our biggest and time-consuming jobs in the workshop is removing other people’s attempts to touch up the paintwork on their child’s bike.

Children’s bikes will get damaged, and that is to be accepted. Please only attempt to touch up paintwork yourself if you have the experience; otherwise, you just end up making the damage more obvious with touch-up paint.

Unfortunately, we don’t normally let people know when bikes come into stock. We would recommend following our ‘Refurbished Frog Bikes’ Facebook page or regularly checking back on our website to keep up to date when new bikes come in and messaging us as soon as possible if there’s a bike you are interested in. 

That way, you are not added to a list of people wanting the same bike.

We ask for bikes to be collected within 5 calendar days of receiving your deposit.

After this, we will have to charge a storage fee of £2 a day, as unfortunately we just don’t have the storage on site.

We provide services for both businesses and the general public. If you have a fleet of Frog or Squish bikes that require servicing, refurbishment, or would like to buy brand-new Squish bikes in bulk at a great price, please don’t hesitate to contact us. We can create a tailored package to suit the needs of multiple bikes.

Yes, we would most definitely be interested in purchasing your fleet of Frog and/or Squish bikes.

Please feel free to get in touch with us.

All old/worn parts replaced on our refurbished bikes are recycled in an appropriate manner.

Most of our cleaning and detailing products are eco-friendly.

All our tools are regularly checked, maintained, and looked after, making them last longer.

All the packaging with brand-new bikes gets recycled in the appropriate manner.

We considerably extend the life of outgrown bikes by making them feel and look as new as possible, saving them from getting nearer to the landfill or recycling centre.